Tuesday 22 October 2024

SK Telecom on 'Applying AI to Transform Customer Experience'

FutureNet Asia 2024 took place from September 17-18 at Marina Bay Sands in Singapore, marking the event's fourth edition. Earlier this year, FutureNet World celebrated its sixth year in London. The event brought together over 400 industry leaders and visionaries to explore the intersections of network automation and AI.

Eric Davis, Vice President of the AI Tech Collaboration Group at SK Telecom, oversees collaborations with global tech partners to customize large language models (LLMs) for the telecommunications domain. His teams are responsible for designing and building datasets to fine-tune LLMs, as well as benchmarking LLMs both generally and specifically for the telecommunications sector. He gave an insightful talk on how SK Telecom is 'Applying AI to Transform Customer Experience'.

His talk is embedded below:

Following this event, SK Telecom announced AI Pyramid Strategy to become a global AI company. In a press release, they announced:

SKT sets forth ‘AI Pyramid Strategy’ to accelerate innovation centered around three key areas: AI Infrastructure, AI Transformation (AIX) and AI Service.

  • AI Infrastructure, which consists of data center, AI semiconductor, and multi LLM, will serve as a technology platform that forms the basis of SKT as an AI company.
  • AI Transformation (AIX) of SKT’s core business areas such as mobile, broadband and enterprise, as well as new business areas like mobility and healthcare will be pursued to reach a new level of productivity and customer experience.
  • In the area of AI Service, SKT announces the official launch of ‘A.’ and plans to build a globally competitive personal AI assistant service by leveraging its telco and AI assets.

It further mentioned:

SKT today announced that it has branded its AI technology as ‘A.X’ and named its large language model ‘A.X LLM’.

The company is pursuing a multi-LLM strategy, under which it takes a two-track approach to secure diverse LLM lineup as well as an overall platform that encompasses the LLMs. It is advancing its own LLM based on high-quality data accumulated over decades. Simultaneously, SKT is collaborating with a diverse range of partners, including Anthropic, OpenAI, and Konan Technology, to develop tailored LLM and related technologies specifically for the telco industry.

First, in terms of strengthening its own capabilities, SKT plans to advance its LLMs into telco-specific LLMs by leveraging its abundant telecommunications-related data.

In addition, the company will continue to secure more sophisticated LLM technologies based on its supercomputer Titan, which ranked no. 47 on the Top 500 list of the world's most powerful supercomputers; high understanding of the Korean language trained with the world’s largest Korean language data; intelligence platform where multi LLMs and AI technologies customized for diverse telco use cases can be utilized; and multimodal LLM technologies that support communication via not only text but also voice, video, and so on.

SKT invested USD 100 million in Anthropic last month, and is working together with Anthropic to develop LLM customized to telcos. The company is also cooperating with Open AI, which includes co-hosting of an AI hackathon in Korea. SKT also invested KRW 22.4 billion in Konan Technology last year, and the two companies are collaborating to enter into the enterprise market with LLMs customized to corporate customers.

■ AI Transformation (AIX)

In the area of AIX, which is located in the middle layer of the AI Pyramid, SKT will innovate its existing core business areas like mobile, broadband and enterprise with AI, while at the same time expanding into new business areas such as mobility, AI healthcare, media and advertising technology. 

In the mobile business, the company stated that AI holds the power to significantly improve both profitability and customer experience. AI can not only be used to acquire/retain customers and provide better customer support via AI Contact Centers (AICC), but also be applied to the network infrastructure to enhance the efficiency in network deployment and operation. The company expects that, in the mid-to long-term, AI will help reduce 20 to 30% of costs compared to the current level.

SKT will also evolve SK Broadband’s Btv service into AI TV to deliver a new level of convenience and value. For instance, ‘AI Curation’ will identify the user and show personalized TV; and ‘AI Home’ will allow users to enjoy various media services by conversing with an AI agent.

In addition, by combining multi LLM with existing AI solutions like Vision AI, Language AI and Big Data AI, the company to expand its AICC business to financial institutions and data platform business to manufacturers. For its generative AI business, it will build customized services for public and financial institutions with strong needs for security and specialized services, while providing SaaS bundles to general corporate customers.

Furthermore, SKT will continue to pursue AI innovation and expand the overall AI ecosystem by growing its new business areas such as urban air mobility (UAM) and AI-based healthcare services like X Caliber. The company will also promote mergers and acquisitions in areas including media and advertising technology to create new business opportunities through AI transformation.

■ AI Service

SKT today announced the official launch of ‘A.’, the world’s first Korean LLM service released in the beta version in 2022. 

The company said that ‘A.’ will evolve into a personal AI assistant service by innovating customers’ communication experience and fully assisting their everyday lives via seamless connection to a wide variety of AI services. 

SKT plans to add an AI phone service, which enables new connections through communication innovation that can only be achieved by a telco. The AI phone will provide a variety of AI services and mobile experiences based on understanding and reasoning of call context.

For instance, it will recommend people to call based on call history and analyze the content exchanged during a call with AI to provide a call summary. At the same time, it connects users to necessary tasks, such as registering the schedule made during a call to the calendar or sharing addresses. More features such as real-time interpretation during calls will also be added going forward.

In terms of integrating AI into all aspects of daily life, SKT will start by offering an AI sleep management solution named ‘A. sleep’ and an AI music service this month.

‘A. sleep’ is developed by combining sleep management solution startup Asleep’s sleep solution and SKT’s AI. It evaluates sleep quality by analyzing user’s sleep patterns. No separate device is needed. It helps users start their day in the best possible condition by determining the ideal wake-up time depending on their sleep status and quality.

The AI music service will not only allow users to edit their playlist by simply talking to A., but also automatically recommend music that matches their tastes based on its generative customer prediction model.

Going forward, SKT plans to leverage its AI service-related experience and knowhow accumulated in the Korean market to develop a powerful personal AI assistant service that can attract global customers.

The company expects that its partnerships with diverse global players – including the Global Telco AI Alliance – will help accelerate its progress. SKT plans to expand its presence in the global AI service market by launching personal AI assistant services simultaneously in many countries across the world by working closely with telcos for localization and advancement of these services.

You can read the complete press release here.

Eric shared some interesting lessons that they have learned as part of rolling out their LLM powered use cases as can be seen from his slide above.

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Wednesday 9 October 2024

5G is Growing Slowly in Croatia

Croatia, a picturesque country with a vibrant telecommunications sector, has a competitive mobile market that has evolved significantly over the years. With increasing mobile penetration, enhanced network infrastructure, and a growing demand for data services, the mobile landscape in Croatia is an interesting one to explore. Having written about the imminent launch of 5G in 2020, we were hoping for a lot more progress with 5G rollout so far.

Croatia's telecom market is largely controlled by the incumbent operator Hrvatski Telekom, along with the local branches of United Group and Telekom Austria. However, competition remains strong, supported by several smaller operators. The regulator has played a key role in fostering this competitive environment by implementing measures to facilitate network access and promoting regional licensing. Notably, two recent 5G licenses were allocated specifically for regional rather than national operators.

The mobile market consists of three major network operators (MNOs). These providers have been focused on increasing average revenue per user (ARPU) by encouraging prepaid customers to switch to postpaid plans and boosting revenue from mobile data services. While 5G is now widely available, the full impact of the technology will become apparent after 2021, following the distribution of licenses across various frequency bands. This spectrum, previously reserved for GSM, 3G, and LTE services, will play a key role in the government’s national broadband plan extending to 2027, which aligns with the European Commission’s goals to achieve gigabit connectivity by the end of 2025.

2G on Hrvatski Telekom and A1 is on 900 MHz and Telemach on 1800 MHz, 3G is on 900 MHz and 2100 MHz with all three providers. 4G/LTE is available on bands 1, 3, 7 and 20 (800, 1800, 2100 and 2700 MHz) with carrier aggregation available on all three providers. In 2021 all three operators are rolling out 5G. Hrvatski Telekom and A1 have started on n28 (700 MHz) and n78 (3500 MHz), and are now open for all Hrvatski Telekom prepaid packages and the unlimited A1 prepaid package, but not yet on Telemach and MVNOs.


Hrvatski Telekom (HT) is the largest mobile operator in Croatia, controlling a significant portion of the market. As part of the Deutsche Telekom Group, HT benefits from the vast expertise and resources of one of Europe’s largest telecom companies. HT has consistently led the market in terms of both subscribers and network quality.

Recently Rijeka Gateway has announced a 5G standalone (SA) connectivity partnership with Hrvatski Telekom (HT), marking the implementation of an advanced private 5G campus network.

Rijeka Gateway, which operates facilities at Croatia's largest port in Rijeka, is a joint venture between APM Terminals and ENNA Group. This development is entirely new, without any legacy LTE network infrastructure, which the company highlights as a key advantage, making it the first HT installation to use SA architecture.

Set to commence operations in 2025, Rijeka Gateway will utilize HT's public mobile network to support its primarily remotely operated electric equipment. The terminal emphasizes that its use of electric container handling equipment will significantly minimize environmental impact, reducing noise and pollution for the surrounding community.

HT has already started shutting down their 3G network and plan to have their 3G completely switched-off by end of Jan. 2025. Their 2G network will still be around for a while.


A1 Croatia (formerly known as Vipnet) is the second-largest mobile operator in the country. A1 is part of A1 Telekom Austria Group, which operates in several European countries. A1 Croatia has positioned itself as a strong competitor to HT, especially in terms of pricing and customer service.

Telemach is the third provider in Croatia. It was called Tele2 before it was sold to a local cable operator. They started 4G/LTE in 2016 already covering 90% and opened it to all prepaid plans. In cities coverage is similar to HT and A1. In rural areas (highways outside cities and unpopulated areas) Telemach roams on Hrvatski Telekom without surcharges. After its acquisition by United Group in 2020, Telemach has been expanding its services and network to compete more aggressively with HT and A1.

The Croatian government and telecom operators have been working together to modernize the country’s mobile infrastructure, especially with the 5G rollout. Both HT and A1 have launched 5G networks, covering major cities such as Zagreb, Split, and Rijeka. Telemach has been somewhat slower in rolling out 5G but is catching up through significant infrastructure investments.

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Thursday 26 September 2024

The Bahamas Consults on 5G

The Bahamas, officially the Commonwealth of the Bahamas, is an island state that consists of more than 700 islands in the Atlantic Ocean. It's located north of Cuba and Hispaniola (Haiti and the Dominican Republic); northwest of the Turks and Caicos Islands; southeast of the US state of Florida and east of the Florida Keys.

Data from GSMA Intelligence shows that there were 358.9 thousand cellular mobile connections in The Bahamas at the start of 2024.

However, note that many people around the world make use of more than one mobile connection – for example, they might have one connection for personal use, and another one for work – so it’s not unusual for mobile connection figures to significantly exceed figures for total population.

GSMA Intelligence’s numbers indicate that mobile connections in The Bahamas were equivalent to 86.7 percent of the total population in January 2024.

The number of mobile connections in The Bahamas decreased by 5,154 (-1.4 percent) between the start of 2023 and the start of 2024.

In the Bahamas, two major mobile operators dominate the market: BTC for Bahamas Telecommunications Company which was the only provider until 2016 and Aliv by NewCo which changed the mobile landscape when it started in 2016. 

BTC (Bahamas Telecommunications Company): The Bahamas Telecommunications Company (BTC) is the oldest and largest telecom operator in the country. Originally a government-owned entity, BTC was privatized in 2011, with the British telecom company Cable & Wireless Communications acquiring a significant stake. BTC has long been a key player in the nation's mobile and internet services, offering 4G LTE networks to residents and tourists across the islands.

2G/EDGE is on 850 MHz and 1900 MHz, 3G up to HSPA+ on 850 MHz. 4G/LTE started in 2014 on 700 MHz (band 17). In 2017 it claims to cover 99% of the Bahamas by 4G/LTE at good speeds.

Aliv launched in 2016, is the second-largest mobile operator in the Bahamas. It was introduced to foster competition and offer more choices to consumers. Aliv has rapidly gained a strong foothold in the Bahamian telecom sector, offering LTE services and emphasizing innovative mobile plans and customer service. They built up a 3G/HSPA network on 850 MHz and 1900 MHz and 4G/LTE on 700 MHz (band 13), no 2G/GSM. Voice over LTE services are available.

The Bahamas has yet to roll out a full-fledged 5G network, however, there have been steps toward its development. BTC has been actively preparing its network infrastructure to accommodate 5G technology. The company has hinted at upcoming trials and investments aimed at future-proofing its network. BTC’s current focus seems to be on upgrading its 4G LTE services while laying the groundwork for a 5G rollout in the coming years.

Aliv, the more recent competitor in the telecom space, has expressed its interest in bringing 5G to the Bahamas. The company has already made investments in advanced network infrastructure to ensure it can compete effectively in a 5G future. Aliv is also positioning itself as a forward-thinking telecom company, aiming to deliver faster speeds and better connectivity as 5G becomes a reality.

While 5G holds great promise, there are several challenges to its development in the Bahamas. Rolling out 5G is a costly endeavour, particularly in a country like the Bahamas, where many of the islands are sparsely populated and geographically spread out. The infrastructure required for 5G, including new cell towers and fiber optic networks, presents a major financial undertaking.

For 5G to be implemented, regulatory bodies need to allocate spectrum bands and ensure the technology aligns with public safety standards. The Bahamas’ Utilities Regulation and Competition Authority (URCA) will play a critical role in the approval process and ensuring fair competition among telecom operators.  

The Bahamas is at an exciting crossroads in its telecommunications journey. With two major players—BTC and Aliv—competing to offer the best services, the push toward 5G is inevitable. While challenges remain, the introduction of 5G technology in the Bahamas holds the potential to elevate the nation's digital infrastructure, offering benefits for both residents and the millions of tourists who visit each year.

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Friday 20 September 2024

A Billion for China and China Mobile

As of September 2023 (last year), China had an estimated 750 million active 5G subscriptions. The share of the four operators, all of which have the Chinese government as a majority shareholder, is as shown in the picture above.

China Mobile, the world’s largest operator in terms of subscribers, surpassed the 1 billion subscriber mark at the end of July, according to the carrier’s latest available data. In the 5G segment, the Chinese carrier ended July with 527.9 million network customers, with a net addition of 13.7 million during the month. It ended the first half of the year with a total of 2.3 million 5G base stations, after adding 351,000 base stations in the period.

According to their latest monthly subscriber stats, China’s ‘big three’ telcos – China Mobile, China Telecom and China Unicom – between them chalked up more than 20 million 5G net adds in July alone.

China Mobile is the country’s 5G growth engine, notching an additional 13.7 million subs during July. It took the operator’s 5G customer base to just under 528 million, which accounts for more than half of its total mobile subscriptions of just over 1 billion: China Mobile snagged its one billionth mobile subscriber in June.

China Telecom and China Unicom report the number of ‘5G packages’ rather than active 5G subscribers (which is the statistic that China Mobile now reports). This skews upwards China’s 5G number since those signed up to a 5G package (data bundle) can’t necessarily access 5G services, either due to insufficient network coverage or the lack of a suitable smartphone.

Putting that quibble to one side, China Telecom and China Unicom reported 5G package gains of 3.1 million and 2.9 million subscribers respectively during July. At the end of the month, China Telecom had nearly 340 million on 5G packages, accounting for 81% of its total mobile subscriber base. China Unicom had 279 million 5G package subscribers at that time, which, like China Telecom, represents around 81% of all its mobile subscriptions.

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Tuesday 10 September 2024

New Caledonia to Shutdown 2G and Launch 5G while Relying on 3G & 4G

New Caledonia, situated in the Southern Pacific, is a unique collectivity of France. A French collectivity is a territory that is governed by the French Constitution and has its own local government and regulatory authority. It operates independently from the European Union, exempting it from EU roaming regulations. As a result, international providers typically impose high roaming charges for usage within New Caledonia. Even French providers treat New Caledonia as an overseas destination, akin to certain other French overseas territories. Despite this, the archipelago boasts a robust telecommunications infrastructure, ensuring both residents and visitors have access to a diverse range of mobile services.

OPT-NC dominates New Caledonia's telecommunications landscape, holding a monopoly over fixed and mobile voice services, mobile internet, fixed broadband access, and wholesale services for other internet service providers.

The nation benefits from extensive 3G and LTE networks, contributing to one of the highest highest smartphone adoption rates in the Pacific region. Projections indicate that smartphone penetration will rise to 71% by 2025.

Mobile services operate on various frequencies depending on the location within the country: 2G operates on 900 MHz, while 3G operates on 900 MHz in rural areas and 2100 MHz in urban centers. 4G/LTE operates on 800, 1800, and 2100 MHz (bands 1, 3, 20).

L’Office des Postes et Télécommunications de Nouvelle-Calédonie (OPT-NC) stands as the exclusive operator, a public enterprise established in 2003. Its services encompass banking, postal, and telecommunications provisions, including landline, ADSL, and mobile phone services.

The 2G network is being phased out since 2022 and will cease to exist on 1st Jan 2025. The press release explains (translated from French):

OPT-NC has stopped deploying new 2G sites since 2019 and has been gradually shutting down the technology since the beginning of 2022 on sites in urban areas. The final shutdown is planned for 2025.

To confirm the definitive end of 2G technology, OPT-NC supports its customers by:

  • Extending homogeneous 3G/4G coverage to the current 2G coverage; 
  • Densifying the dimensioning of the mobile network so as to be able to properly absorb traffic;
  • Deploying cellular Internet of Things (IoT) technologies, namely:
    • the NB-IoT which will serve uses such as smart metering, smart city, smart agriculture;
    • the CAT-M1 which is a network capable of responding to complex issues, mobility or real time. It will provide the same level of service as 2G for uses such as vehicle tracking.

OPT, in conjunction with the government of New Caledonia, is progressing with the implementation of private 5G networks. Earlier this year marked the initial stride toward integrating "private 5G" networks into industrial sectors within New Caledonia.

Olivier Amat, the director of telecommunications at OPT, elucidated the organization's strategy strategy regarding 5G. He recounted the evolution from 2G to 4G before delving into the potentials of 5G: "With speeds of up to 10Gbps, support for up to 100 times more connected devices per coverage area, a service life of up to 10 years for low-power IoT device batteries, 99.999% availability, 5 milliseconds latency, and 100% coverage." This progression serves as a testament to the advancements, leaving the limitations of 4G behind. Following some technical and tactical intricacies along with "ergotical" definitions, Olivier disclosed plans for local deployment of the technology, culminating with a compelling statistic: on average, each individual now consumes twice as much data in a single week as they did throughout the entirety of 2010.

Meanwhile Google is trying to make inroads into New Caledonia, due to its strategic geography in the Indo-Pacific region, where China and the US are waging a battle of influence over subsea internet cables.

French authorities recently said they had lifted a ban ban in New Caledonia on TikTok, which they suspect of fuelling recent unrest in the French Pacific territory. The government believes the app was being used by those opposed to French rule to communicate and organise violent protests.

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Tuesday 3 September 2024

South Korea has Nationwide 5G Coverage

Back in April, the Korean Ministry of Science and ICT (MSIT) announced that South Korea had nationwide 5G coverage. Just as a comparison, South Korea is about 2.4 times smaller than United Kingdom with a population of 52 million vs 68 million. 

Tefficient compares it with Sweden, which is four times bigger but has a far lower number of base stations compared to that of South Korea. 

While the OpenSignal report from late last year wasn't that impressive regarding the 5G availability, it would be good to compare it with the next one whenever released. 

Finally, here are other couple of charts from Tefficient highlighting the 5G data traffic growth and the subscription growth from South Korea:

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Tuesday 20 August 2024

Panama to get Public and Private 5G in 2024

Panama, officially the Republic of Panama, is a country in Latin America at the southern end of Central America, bordering South America. Panama is known as a transit country because of the Panama Canal. The Panama Canal, a famous feat of human engineering, cuts through its center, linking the Atlantic and Pacific oceans to create an essential shipping route.

According to GSMA Intelligence, Panama had 5.34 million cellular mobile connections at the beginning of 2024. However, it's important to recognize that many individuals globally use more than one mobile connection—such as having one for personal use and another for work—so it's common for the number of mobile connections to surpass the total population.

GSMA Intelligence reports that in January 2024, mobile connections in Panama represented 118.6 percent of the population. Between the start of 2023 and the start of 2024, the number of mobile connections in Panama decreased by 6,999, a decline of 0.1 percent. Data from GSMA Intelligence shows that there were 5.34 million cellular mobile connections in Panama at the start of 2024.

GSMA Intelligence’s numbers indicate that mobile connections in Panama were equivalent to 118.6 percent of the total population in January 2024. The number of mobile connections in Panama decreased by 6,999 (-0.1 percent) between the start of 2023 and the start of 2024.

Operator Digicel is featured in the most recent report by OpenSignal on Panama however Panama’s ICT regulator Asep will terminate operator Digicel's concession due to a failure to find a buyer for its assets and keep the contract valid.

Digicel has spectrum in the 1900MHz and 700MHz bands, as well as a network involving over 700 sites, covering 80% of the population. However Digicel exited Panama in 2022, claiming it was unable to compete in a market dominated by Tigo and C&W, after a Claro and C&W Panamá merger received the green light.

But law mandates that the country must have at least three mobile phone operators to guarantee competition. To attract at least one other player, Asep is planning an update of its telecoms law to simplify procedures, promote competition and create new business models to facilitate infrastructure and spectrum sharing.

Meanwhile second largest operator Cable & Wireless Panama (+Móvil) will be implementing a pilot test in a controlled environment with the fifth generation of mobile network technology (5G) in the national market.  +Móvil will be carrying out pilot tests using the 5G network in the 3.5 GHz band , with the aim of evaluating results that allow it to provide solutions to selected companies. 

The tests also include projects with strategic allies in the retail sector, implementing an extended 5G LAN network for video surveillance systems in distribution and storage centers. Another pilot project is being carried out in one of the main ports in Panama, where remote control platforms will be managed through the 5G Wi-Fi network.

Tigo as of January 2023 reportedly had 2.4 million mobile subscriptions in Panama, plus an additional 469,000 fiber customers.

Tigo Panama has pledged $100 million towards the modernizing and expansion of its network this year. This latest spend comes on top of the $475m that Tigo has invested in the country since Millicom International Cellular closed the takeover of Cable Onda in December 2018.

Tigo's latest investments will be used to increase its LTE capacity in the country to new areas, which currently sits at 95 percent.

According to the company, this part of the network is already prepped for the implementation of 5G. The company will also increase its fiber footprint, with Tigo saying that it will deploy fiber-optic networks to 90,000 homes in Puerto Armuelles, Colon City, Panama City, ​​Penonome, Azuero, and San Miguelito.

According to Bnamericas, the Panama canal authority (ACP) expects to finish deployment of a private 5G network around the end of this fiscal year, in September-October. The mobile infrastructure is currently in the installation and pilot testing phase, Augusto Sánchez, ACP interconnectivity manager, said during an event hosted by the Organization of American States' (OAS) Inter-American Telecommunication Commission (Citel) in Panama. ACP is working on a private network directly with an equipment provider, regulator Asep previously told BNamericas. The aim is to implement the mobile network throughout ACP's areas of operations. 

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Friday 16 August 2024

World's Largest Mobile Networks by Data Traffic - Q1 2024

Last year, India became the most populous country in the world. India's population stood at slightly over 1.428 billion, edging past China's population of 1.425 billion people. India and China's combined population is one third that of the whole world. As a result it won't come as a surprise that the operators with most data consumption in their networks are the ones from India and China.

At the end of Q1 2024, Reliance Jio was the operator with largest mobile data traffic flow through its network. China Mobile was just behind. 

As Tefficient reported, Jio says that 5G's share of traffic is 28%, the rest being 4G as it doesn't have 2G/3G network. Another interesting stat was that the monthly usage per AirFibre (FWA) subscription was 390 GB, 30% higher than for a JioFiber subscription.

You can do a comparison with Q4 2022 numbers available here.

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Wednesday 7 August 2024

Djibouti to Start Experimenting with 5G Soon

Djibouti, located on the Horn of Africa, is a small but strategically significant country known for its diverse culture, historical sites, and unique landscapes. Presently, Djibouti remains one of the few countries where the national telecommunications company, Djibouti Telecom, holds a monopoly over all telecom services, including fixed lines, mobile, internet, and broadband. This lack of competition has stifled the market's potential. Despite Djibouti's strategic location as a hub for international submarine cables, with Djibouti Telecom being a partner in at least eight of them, telecom service prices remain high and unaffordable for many, hindering market growth.

The government has long planned to privatize Djibouti Telecom, but these plans have faced repeated delays. However, the successful experience of neighbouring Ethiopia, which recently ended Ethio Telecom's monopoly by licensing the Global Partnership for Ethiopia consortium (led by Safaricom), has provided encouragement. The Djibouti government aims to sell a minority stake in Djibouti Telecom, maintaining some decision-making control while attracting the financial support and management expertise of a foreign operator. This initiative is part of a broader strategy to modernize the country's economy. 

The population of Djibouti stood at 1.14 million in January 2024. Data from GSMA Intelligence shows that there were 553.8 thousand cellular mobile connections in Djibouti at the start of 2024.

However, note that many people around the world make use of more than one mobile connection – for example, they might have one connection for personal use, and another one for work – so it’s not unusual for mobile connection figures to significantly exceed figures for total population. GSMA Intelligence’s numbers indicate that mobile connections in Djibouti were equivalent to 48.4 percent of the total population in January 2024. The number of mobile connections in Djibouti increased by 28 thousand (+5.3 percent) between the start of 2023 and the start of 2024.


Djibouti Telecom, operational since 1999, has established itself as the leading international carrier in eastern Africa. Currently, it is developing a regional hub to offer a comprehensive portfolio of voice, data/IP, and capacity services over state-of-the-art network infrastructure. Its customer base includes telecommunications service providers, multinational organizations, international carriers, mobile and fixed telephony operators, internet service providers, and major government and private sector clients.

According to Mohamed Ahmed Mohamed, Director of International Business at the FSD-owned Djibouti Telecom, this prominent national operator, a cornerstone of the economy, reported an EBITDA of around $100 million this year. He explains that Djibouti may lack natural resources such as oil, gas, or precious metals, but it aims to cultivate a different kind of wealth. Leveraging its strategic location at the intersection of the Red Sea and the Indian Ocean along the Europe-Asia maritime route, Djibouti has capitalized on its geographical advantage. He explains: 
"Over the past fifteen years, we have invested $200 million in twelve submarine cables, transforming our territory into a key exchange point connecting Europe, the Middle East, Asia, and Africa, All submarine cables heading to Europe pass through the Red Sea, potentially through our country. By establishing operations here, carriers can seamlessly switch cables and reach various global destinations. Currently, Djibouti Telecom serves over 50 telecom operators with connections to more than 90 countries."
The latest investment, the Sea-Me-We-6 cable, spans 19,200 km from Singapore to Marseille. This cable aims to enhance network performance and support emerging technologies like cloud computing and artificial intelligence. Djibouti Telecom is already in discussions about additional projects, such as the 12,000 km Peace submarine cable linking Europe and Asia.

Djibouti’s twelve submarine cables are safeguarded by a monitored protective corridor. Once onshore, they connect to four autonomous energy stations, which are monitored around the clock.

Mohamed Ahmed Mohamed further states: 

"Investment in submarine cables has provided a foundation we can now capitalize on. This allows the country to foster a digital economy, encouraging the establishment of start-ups and data centres. However, to remain competitive, we must address the high cost of electricity, currently 23 cents per kWh."

The investments align with the Djibouti government's strategy to transform the country into a digital hub.

According to Mariam Hamadou Ali, the head of the Ministry of Digital Economy and Innovation, along with their  port activities, the information and communication technology sector presents an unprecedented opportunity to diversify our economy and stimulate innovation in new areas. 

This ministry is a first for Djibouti, a strategically significant nation in the Horn of Africa. And their  submarine cable infrastructure places them at the forefront of African countries in terms of international connectivity, solidifying our position as a strategic centre for global data and information exchange.

Currently, the digital sector accounts for 8% of Djibouti’s GDP, encompassing submarine cable infrastructure, telecommunications, fintech, and e-commerce. This share is expected to grow notes Minister Ali, who recently visited Marseille, France, to draw inspiration from the city, which has quickly become a hub for cable networks in Europe.

She elaborates: 
"We have launched initiatives to attract investment in data centres similarly. These data centres will meet local data storage and processing needs and serve regional and international companies, further establishing our position as a regional digital hub." The government's 'Djibouti Smart Nation' program includes 150 projects with a total investment of $850 million."
To encourage competition, stimulate innovation, and improve service quality, the Djibouti government has been considering opening up the capital of Djibouti Telecom. This move aims to modernize and expand its infrastructure, enhance service quality, and boost market competitiveness.

Opening Djibouti Telecom’s capital will attract national and international private investment, enabling modernization and service improvement explains Minister Mariam Hamadou Ali. This strategy is crucial for one of the country's economic pillars capable of operating internationally, akin to the port sector.

Simultaneously, the government supports introducing a new operator in Djibouti's telecommunications market. Minister Ali  emphasises bringing in new players will increase competition, spur innovation, and better meet consumer needs with a wider variety of services and more competitive rates. She highlights the significant progress in internet connectivity, which rose from 6% in 2012 to 61% by 2022.

The government intended selling up to 40% of the company to an international investor by the end of 2022. However this has not yet transpired. 

However Minister Ali remains optimistic about the future. 
"In the next ten to fifteen years, I envision Djibouti evolving into a dynamic and prosperous digital hub, characterized by a thriving digital economy, world-class connectivity, and an innovative, inclusive society."

In late 2013 Djibouti Telecom finally unveiled its 3G service throughout the country and as of 2017 has unveiled 4G+ service. As of August 2021, 2G network covered 95% of the population, 3G network covered 80% and the 4G network covered 75% of population.

The Djiboutian government aims to bring mobile phone and broadband internet coverage to 100% of the population by 2027. During Mobile World Congress 2024, The Minister of Communication in charge of Posts and Telecommunications met with the Director of Huawei's East Africa region and discussed the possibility of a partnership for the deployment of 4G or 5G relay antennas in rural areas in order to combat the digital divide across the territory.

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Tuesday 30 July 2024

GenAI at Telus

TELUS have been working in Al for over a decade, first in AI/ML and now in GenAI, and partners directly with the tech giants in the AI space. They use GenAI to provide generative AI-powered experiences for its employees as well as its customers. TELUS claims to be already running GenAI safely at scale which has been tested and is constantly being improved. Their core platform enabled TELUS to develop and deploy GenAI apps around dozens of use cases. TELUS copilots and assistants are being used, at scale, by more than 30,000 TELUS employees.

TELUS is committed to ethical and responsible use of AI, and won an international Outstanding Organization 2023 prize from the Responsible AI Institute in recognition of its commitment to fostering trust and benefitting society. It’s also the first telecom company in Canada to sign the Government of Canada’s voluntary code of conduct for generative AI, which aims to ensure the transparent, equitable and responsible development and deployment of GenAI technology.

The TELUS.com GenAI support tool, powered by Fuel iX, an enterprise-grade AI engine provided by TELUS International, is one of the first customer-accessible GenAI solutions developed by a Canadian organization. It recently made history by becoming the first in the world to be internationally certified in Privacy by Design (ISO 31700-1). The support tool gives TELUS customers the ability to access fast and intuitive responses to their queries, providing them with a more convenient and seamless digital experience. Privacy by Design is a framework that proactively embeds privacy into the design and operation of systems, ensuring that privacy is the default setting.

At the FutureNet MENA conference, Tim MacGregor, VP at TELUS gave a presentation titled, "GenAI in TELUS: A gamechanger?". In the talk he looked at:

  • GenAI & network optimisation:  hype vs reality
  • Gen AI driving operational efficiency: success to date and defining the opportunity
  • GenAI and customer experience: use cases

His talk is embedded below:

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Wednesday 24 July 2024

Orange Africa & Middle East (OMEA) to Reach Net Zero by 2040

Orange Africa and Middle East (OMEA) covers 17 countries containing 18,000 employees and 149 million customers. Every 3 out of 10 Africans are Orange customers. In 2023, OMEA generated €7 billion in revenue. Today, more than 90 million customers in 17 countries have opened an Orange Money account. While 2G & 3G is still extremely popular in Orange markets, 4G has been launched in 17 countries and is available to more than 60 millions customers.

Recently OMEA published "Seeds of change": Orange Africa and Middle East 2023 Corporate Social Responsibility Report. It's available here.

On their website detailing the reduction of carbon footprint, it says:

At Orange, the transition to renewable energies is a major priority. That’s why we’re launching numerous initiatives in Africa and the Middle East to help reduce our CO2eq emissions to reach our target of net zero by 2040. These include moving to solar to power our infrastructure, mini-grid solutions, and solar kits for companies and communities.

Orange Africa and Middle East publishes "Seeds of change", its 2023 Corporate Social Responsibility (CSR) Report, which illustrates our actions in the region. Reducing our energy consumption, developing our use of renewable energies and strengthening our transition to a circular economy are the pillars of our initiatives. We are constantly innovating with all stakeholders for a positive impact and for the benefit of individuals, society and the planet.

In Africa and the Middle East, where electricity is an essential issue, we resell surplus energy generated by our own solar farms to surrounding communities at an affordable price. This essentially converts our telecom equipment into mini grids (small solar farms), where consumption and payments can be controlled remotely.

We’re also developing various renewable energy projects that enable us along with Energy Service Company (ESCO) partners to equip our telecom towers with solar systems. Today, 10 Orange countries in the Africa and Middle East region are benefiting: Burkina Faso, Cameroon, Central African Republic, Côte d'Ivoire, Guinea Bissau, Guinea Conakry, Liberia, Madagascar, Senegal and Sierra Leone.

In Morocco and Tunisia, we’ve launched major solarization programs along with partners. We now produce 3.4 MWp of solar energy to supply data centers in seven of our countries in the region. More than 8,000 sites, or nearly 20% of our sites in Africa and the Middle East, are solarized.

We have also designed a range of services so that everyone can adapt their electricity to their needs and budget, such as our popular solar kit offer.

These programs, which are extending to other countries this year, reduce fuel consumption by up to 80%, depending on the site, powering our mobile phone infrastructure while avoiding more than 330,000 metric tons of CO2eq each year.

In Jordan, we’ve completely changed our electricity supply model and now use our own solar resources to the tune of 60 GWh. Commissioning three solar farms in 2019 generated enough power to cover 52% of Orange Jordan’s electricity needs in 2023 on a full-year basis. In terms of Jordan’s CO2eq emissions, this corresponds to 22,863 metric tons of CO2eq avoided in 2023 (scopes 1 & 2).

Our circular economy approach prioritizes mobile device collection and recycling, both of which require special treatment in countries where there’s a lack of national waste treatment, such as in Africa and the Middle East. Not only are we trying to extend the lifespan of electrical and electronic equipment, but we’re also aiming to collect 100% of the volume of electrical and electronic equipment waste from mobile phones sold in Africa and the Middle East by 2030.

We’ve partnered with the UN to introduce a circular economy for mobile and network equipment waste in Egypt, helping to develop local infrastructure and skills. E-waste in Egypt accounts for 20% of the total e-waste in Africa so the Egyptian government is looking at boosting its recycling rate by 25% by 2030 while ensuring the safe disposal of hazardous waste. The first mobile refurbishment center will launch in 2024 to help strengthen the skills of locally recruited technicians.

In the absence of efficient local recycling channels, the waste is collected and sent back to France to be recycled according to European environmental standards. Since 2010, Orange has partnered with the social cooperative organization Les Ateliers du bocage to open mobile waste collection workshops in three African countries (Burkina Faso, Cameroon and Côte d'Ivoire). These workshops have now dealt with more than 2 million mobile phones while creating job opportunities in the area.

You can learn more about OMEA in the video embedded below:

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Thursday 18 July 2024

Data Usage in Estonia is Growing Thanks to Improved Coverage and 5G

According to DataReportal’s key insights on digital adoption and usage in Estonia as of early 2024: Estonia had 1.24 million internet users at the beginning of 2024, with an internet penetration rate of 93.7 percent. In January 2024, Estonia had 1.04 million social media users, representing 78.7 percent of the total population. There were 1.92 million active cellular mobile connections in Estonia in early 2024, equating to 145.7 percent of the total population.

Data from GSMA Intelligence shows that many people use more than one mobile connection—such as one for personal use and another for work—making it common for mobile connection figures to exceed the total population count. GSMA Intelligence also reports that the number of mobile connections in Estonia increased by 17 thousand (0.9 percent) from the start of 2023 to the start of 2024.

Investment in Estonia’s telecom market has concentrated on upgrading fixed-line infrastructure and deploying 5G services. Fixed broadband subscribers are gradually transitioning from DSL to fiber, with legacy copper networks being replaced.

The mobile network operators (MNOs) Telia, Elisa, and Tele2 have established comprehensive LTE infrastructure and have recently directed investments towards 5G. Several 5G trials have been conducted, but commercial service launches have been hindered by a lack of available spectrum. The regulatory body began addressing this issue in May 2022 by awarding a 3.5GHz concession to Elisa. A second license will provide sufficient spectrum for national coverage by 2022. Delays in spectrum allocation were partly due to challenges in offering services in areas bordering Russia.

Progressive government policies on broadband infrastructure and an active regulatory regime have also contributed to Estonia achieving one of the highest broadband penetration rates in Europe. Broadband is available through various fixed-line and wireless technologies, including ADSL2+, FttP, cable, Wi-Fi, and WiMAX. Elisa’s consolidation with the main cable company Starman in April 2017 has enabled it to offer a more comprehensive suite of bundled services, enhancing its competitiveness with Telia.

2G is on 900 and 1800 MHz, 3G is on 900 and 2100 MHz with good coverage, 4G/LTE has started with all providers on 800, 1800 and 2600 MHz (Bands 3, 7, 20) plus 2100 and 2300 MHz (Bands 1 and 30) on Tele2 all over the country and is generally available for prepaid. 5G has started to be available on some high-data postpaid plans from Telia since November 2020 and on Elisa since June 2022.

Telia Eesti is part of Swedish telecom giant Telia Company, Telia has the best overall coverage in Estonia and focuses heavily on 4G/LTE services.

The major mobile operator in Estonia is Telia and it has a market share of over forty percent. They provide the largest network coverage consisting of 4G and 5G services available in most major cities across the country. Although Telia’s plans are mainly costlier than rivals, they provide more data and speed.

Ericsson and Telia have launched the Baltic region's first enterprise 5G private network, Ericsson Private 5G. This private cellular network became operational in early May at Ericsson’s supply site in Tallinn, Estonia.

Ericsson highlights that the 5G private network’s advanced capabilities, including reliability, predictable latency, security, and speed, enable various use cases such as asset condition monitoring and management, computer vision, digital twins, collaborative robotics, and precise indoor positioning.

The Tallinn supply site is strategically significant to Ericsson’s global supply chain, accounting for nearly half of the company’s new product introductions (NPIs). These NPIs require extensive research and development to ensure the products are relevant, competitive, and scalable, which is crucial for their successful market introduction.

Telia Eesti switched off of its 3G network in September 2023 this has enabled Telia to focus on the build-out of its 4G and 5G networks instead. The company currently has 150 5G base stations in Tallinn.

Elisa is the number two mobile operator in Estonia, owning about 30% of the market. These firms often give the same kind of network coverage that we find in Telia at reasonable prices. Elisa is a little bit slower compared to Telia, but both speeds are sufficient for most users. Elisa Group’s Estonian arm offers competitive rates, especially for family plans and long-term contracts. The company is rapidly deploying 5G in major cities.

With regards to spectrum, in May 2022 Elisa won 130 MHz of spectrum for which it paid EUR 7.2 million. Then in November 2022, it won 2x10 MHz of 700 MHz spectrum which laid the foundation for it's 5G coverage. Finally, in May 2023 Elisa won 800 MHz of 26 GHz spectrum for EUR 1.63 million. It hasn't commercially used the spectrum yet.

Tele2 Eesti is a subsidiary of Tele2 Group, Tele2 boasts the fastest mobile broadband speeds in the country. It has invested significantly in 4G and emerging 5G networks.Tele2 has the smallest share of approximately 20% in the Estonian mobile market. They are the cheapest, but their network coverage is only half of what Telia’s and Elisa’s are. Tele2 is are also among the three operators, their speeds being the slowest but satisfactory for basic internet access.

Back in 2022, Tele2 won the 700 MHz spectrum auction. It already had 3.5 GHz licenses and was also using 2300 MHz band for 5G. According to their press release, the added 700 MHz frequency band would allow them, in addition to better coverage, to offer services that do not require large data volumes, such as Internet of Things (IoT) services. 

Alongside rivals Telia and Elisa, Tele2 obtained 800MHz of spectrum in the 26GHz band back in 2023. It spent EUR1.6 million (US$1.7 million) on 24.7-25.5 GHz despite the fact that there are currently no devices commercially available in Estonia capable of operating via the 26GHz band.

Tele2 previously revealed that Nokia is its primary partner for 5G core networks in the standalone era, with deployment expected to have started during 2021. Nokia said it will deploy standalone 5G core and voice-over-5G technology for Tele2 operations in Sweden, Latvia, Lithuania and Estonia.

Tefficient's latest report identified that the data usage in Estonia has been growing along with other Baltic countries as can be seen in the chart above.

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Thursday 11 July 2024

How will Green Networks Evolve: Elisa's Distributed Energy Storage (DES) Case

At Mobile Europe's Telco to Techco 2024, Jukka-Pekka Salmenkaita, VP of AI & Special Projects at Elisa presented a talk looking at their Distributed Energy Storage (DES) solution. His talk is embedded below:

You can learn more about DES and download a whitepaper from their website here.

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Wednesday 26 June 2024

North Korea Finally Adopts 4G/LTE

Following years of continued isolationism and economic under-achievement, North Korea languishes near the bottom of the world’s telecom maturity index alongside Afghanistan and Turkmenistan (who also happen to be struggling under repressive political regimes). To make matters worse, in 2022 North Korea achieved the lowest score in the world for economic freedom. It barely needs saying that developing a healthy and prosperous telecommunications sector isn’t exactly high on the dictatorship’s agenda.

Mobile penetration is estimated to have eased up slightly to have reached 19% in 2021, yet the high cost of ownership coupled with strict censorship makes mobile communications the exclusive domain of senior government officials and diplomats.

Data from GSMA Intelligence shows that there were 7.51 million cellular mobile connections in North Korea at the start of 2024. However, note that many people around the world make use of more than one mobile connection – for example, they might have one connection for personal use, and another one for work – so it’s not unusual for mobile connection figures to significantly exceed figures for total population.

GSMA Intelligence’s numbers indicate that mobile connections in North Korea were equivalent to 28.7 percent of the total population in January 2024. The number of mobile connections in North Korea increased by 206 thousand (+2.8 percent) between the start of 2023 and the start of 2024.

For those citizens living close to China, it has been possible to obtain Chinese handsets and SIM cards, and to connect to towers (illegally) located just across the border. While this offers access to the outside world and at much lower prices than the state-controlled offerings, the risks are high including steep fines and the possibility of jail time.

North Korea has been slightly more effective in building an IT sector and a nascent digital economy on the back of a concerted effort to grow a sizeable, well-trained IT workforce. But even here, its capabilities have been directed more towards nefarious activities such as cybercrime and hacking into Western countries’ computer systems. North Korea’s determination to put itself offside with the rest of the world in pursuit of its ideology can only lead to tighter controls on communications inside and outside of the country.

North Korea has a population of 26.2 million and currently has three 3G network operators. Koryolink's network is 3G-only on 2100 MHz and they claim to cover more 90% of the population by their 3G network that can't be independently verfied. Koryolink is officially a joint venture between Egyptian Orascom Investment Holding and the North Korean state. However the Government of North Korea refused permission to transfer profits from North Korea to Orascom and even started Kang Song Net and Byol to compete with Koryolink. As result Orascom reported, that it effectively has lost control over Koryolink's activities some years ago.

North Korea launched the third mobile service provider called Byol in 2015. In the early days, the government-owned company provided wired Internet connections to foreigners residing in Pyongyang. But its 3G mobile service is now used by officials in the party, the government and the military as well as general citizens. The authorities set up the third telecom company, after Kang Song Net, to keep Koryolink in check. While Koryolink offers services both to foreigners and local citizens, Kang Song Net and Byol can only be used by North Korean residents. 

GSMA Intelligence data showed Byol closed 2023 with 7.1 million 3G connections and Koryolink 400,000. The research unit estimated only 28.3 per cent of the population has a mobile connection, all prepaid and only a quarter with smartphones. In 2023, the annual growth rate of mobile connections was less than 3 per cent. Smartphone connections grew nearly 12 per cent to 1.9 million.

North Korea’s two-tier telephone network is well documented and classifies two types of subscribers: Domestic users can call other domestic subscribers but not place international calls or access the internet, while international users can make calls to anywhere in the world except domestic numbers and access just about any website except those on the state intranet. This firewall between domestic and international users is one of several methods used to control the flow of information. What is less known is that on Koryolink there is a third level of subscriber: the “special user.”

The special users obviously the top rank of the leadership. These users are able to make and receive calls on specially equipped handsets that includes a domestic encryption system that prevents eavesdropping by outsiders. Huawei, one of the world’s biggest telecom infrastructure suppliers, provided much of the network equipment and was tasked with verifying that the encryption system did not introduce instability into the network.

However more cell phones does not necessarily mean more freedom of information and communication. In the years following the launch, even greater security measures were developed to expand control systems beyond the network level to the handset level as well. For instance, smartphones were built to block the installation of unapproved apps, and software was installed to take random screenshots to record what people are doing on their phones. This security system one of the most surveilled cellular environments in the world.

North Korean authorities have started signing up 4G subscribers after the country upgraded its network with second-hand telecommunications equipment bought mainly from China's Huawei.

According to local news site Daily NK, authorities have completed the construction of 4G cell towers in some areas of the country – with the goal of constructing over 80% of planned cell towers by 2025. Currently, 4G services are available mostly in the central districts of the capital, Pyongyang.

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